international service provider - Research and service design.
Improving hospital catering
Further project details under NDA
Overview
This project was focused on understanding the problems of catering services within hospitals.
We conducted research across five hospitals in various locations across the UK. Interviewing both staff and patients, we were able to create personas that helped us to further understand where we could make significant improvements.
KEY PROJECT ACTIVITIES
USER RESEARCH in context
ideation
THE CREATION OF DESIGN PRINCIPLES for the future service improvements