Some thoughts
Here is a collection of my latest blog posts and thoughts.
People putting their hands together as part of a team
The business case for inclusive Design
We all know that we should design products and services that let all users access them. But this doesn’t always happen. Inclusive design is still seen as an add-on, a nice to have, something we’ll get around to at a later date. Why?
Illustration of different types of peopls
What is financial inclusion?
Most people will be situationally or temporarily impaired — and therefore vulnerable — at some point in their life. An inclusively designed financial service is one that enables everyone to use and enjoy the experience, no matter what their situation or background. Financial inclusivity enables people to better understand and manage money.
Person holding a cup of tea
Always make time for tea
To take a service or product to the global marketplace you need to understand the different markets. Specifically, you need to understand the people who will (or won’t) use what you’re designing.
People in a workshop writing on paper
We facilitate it. You create it.
‘Give a man a fish and he will eat for a day. Teach him to fish and he will never go hungry.’ Through embedding service design in organisations you are enabling them to also put people first and to become user-focused organisations.