General Medical Council - Service design and User Research
Working to improve the way that doctors receive their licence to practice
Further project details under NDA
Overview
All doctors apply to to receive their licence to practice in the last year of their studies. The process is currently highly manual. Within this project I explored and tested further ways of making this process more efficient through further digitisation. This involved conducting usability testing with a number of junior doctors.
KEY PROJECT ACTIVITIES
USER RESEARCH
ideation
THE CREATION OF DESIGN PRINCIPLES for the future service improvements SERVICE DESIGN COACHING in line with with wider government strategy and position around digital and design