Vendor: making sexual health products more accessible
VENDOR - INCLUSIVE SERVICE DESIGN
AIM
Through user research with a wide range of demographics is became clear that there is a need for a non-embarrassing way to purchase certain healthcare items such as condoms, thrush cream, anti-diarrhoea medication etc.
IMPACT AND OUTCOMES
A 24 hour collection service of healthcare essentials. Vendor uses the current system that vending machines work through; paying, entering code and then receiving item. The difference is no one else can see what you are purchasing as you view the items online though the vendor app.
KEY PROJECT ACTIVITIES
USER RESEARCH
CO-DESIGN WORKSHOPS WITH YOUNG PEOPLE IN SCHOOLS AGED 16-19
FUTURE SERVICE BLUEPRINTING
THE CREATION OF DESIGN PRINCIPLES
BRANDING
USER JOURNEY CREATION
PROTOTYPE BUILT AND TESTED WITH POTENTIAL END USERS